Your shopping cart is empty.
Frequently Asked Questions - SHIPPING - PRIVACY
1. shipping & order Policy
HOW LONG IT WILL TAKE TO RECEIVE MY ORDERS?
I do my best to ensure your order arrives in a timely manner. Shipping time is based on the shipping address of each order.
For Domestic shipping (USA):
Estimated shipping time 2-3 WEEKS delivery from the purchase date.
Items will be shipped USPS or FedEx.
For International shipping:
Anticipate an additional 2-4 weeks beyond the domestic time frame.
HOW MUCH DOES THE SHIPPING COST?
It is customer's responsibility to pay for both Domestic/Ground Shipping and International Shipping expanses.
For Domestic shipping (USA) Smaller Artworks that doesn't require custom-built wood creates:
Shipping prices are calculated automatically in the shopping cart based on the weight of each item ordered during customer's online check-out process.
For International shipping:
Please provide your International shipping address by emailing info@zsuzsiwinnstudio.com. We will get back to you withing 48 hours with a estimated shipping quotes. Additional charges may apply for international shipping. These may include insurance and/or customs fees per country.
Large-scale, fragile Artwork shipping:
Zsuzsi Winn Studio uses a local freight company to make sure your order will be packaged and shipped properly to your shipping address. Artwork will be fitted and packaged in a custom-built wood frame by the third-party/freight company in High Point, North Carolina. Each artwork's will be weighted after packaging and a Shipping Invoice will be emailed to customer.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
All sales are final.
Damages due to shipping:
Damages due to shipping and delivery of the artwork please email info@zsuzsiwinnstudio.com within 24 hours , including an image of the damaged shipping package. We will contact the Shipping carrier and Freight Company and report the damages. You will receive a refund for the paid art fee from Zsuzsi Winn Studio.
CAN I CANCEL MY ORDER?
All sales are final.
2. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
3. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice to you. You expressly agree that your use or inability to use the service is at your sole risk. All products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall ZSUZSI WINN STUDIO, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law..
3. privacy POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.zsuzsiwinnstudio.com (the “Site”). We will only ever send marketing in accordance with your preferences that we have recorded for you. This privacy policy is effective from June 14, 2021. Customers will be notified by email of any changes or updates to this privacy policy.
THE DATA WE COLLECT ABOUT YOU
Identity Data: includes first, last name, username. Contact Data: includes billing address, delivery address, email address and telephone number. Financial Data: includes payment card details. We do not store or process your card details ourselves. Card details are processed via one of our contracted third party service providers. Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from Zsuzsi Winn Studio. Profile Data: includes your username and password, purchases or orders made by you. Usage Data: includes information about how you use this website. Marketing and Communication Data: includes your preferences in receiving marketing promotions, product information and news about offerings for Zsuzsi Winn Studio /event updates. Trade Discount Applicant Data: inlcudes any details provided when applying for Trade Discount.
We do not ordinarly collect any special categories of personal data: such as your ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, information about your health data.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). When in line with the preferences you have shared with us, we will provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
This site is powered by a third party, called Art Storefronts, and we share your Personal Information as described above. You can read more about Art Storefronts policy here. Personal Information may be shared to comply with applicable laws and regulations, to respond to a subpoena, search warrant or any other lawful requests for information we receive, or to otherwise protect our rights.
Email service provider: in order to send you marketing content and transactional emails, we share your details with our email service provider. Payment provider: in order to facilitate any payments made on our site, we facilitate the sharing of your Financial Data with payment providers. Shipping provider: in order to package and mail your orders to you, it is necessary to share your information with delivery providers.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
COMMON LINKS INCLUDE:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
OPTING OUT
You can ask us to stop sending you marketing messages at any time by logging into your preferences page, by following the opt-out links on any marketing message sent to you or by contacting by email here at info@zsuzswinnstudio.com
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
INTERNATIONAL TRANSFERS
Some of our external third parties are based outside the European Economic Area ( EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it in accordance with data protection laws. Some examples of how we might do this are: The transfer of your personal data is to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, See European Commission: Adequacy of the protection of personal data in non-EU countries.For further details, see European Commission: Model contracts for the transfer of personal data to third countries. Where we use providers based in the US, the transfer of your personal data is to a provider with Privacy Shield certification.For further details, see European Commission: EU-US Privacy Shield. The transfer uses specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, the transfer of your personal data is to a provider with Privacy Shield certification.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period. In some circumstances you can ask us to delete your data: see Request erasure in Your Legal Rights section below for further information. In some circumstances we may anonymous your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
4. CHANGES TO TERMS AND CONDITIONS
At our sole discretion, we reserve the right to update, change or replace any part oftheseTerms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
