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- Frequently Asked Questions -

 
 
 
 

ALL OF THE ARTWORK PRINT IS PRODUCED IN THE USA, AND FRAMED ART IS MADE BY MY LOCAL FRAMER THAT I AM VERY PROUD TO BE PARTNERING UP WITH AND SUPPORT THEIR BUSSINES. I PROOFED THE QUALITY OF EACH ART MEDIUM TYPE, AND THE AUTHENTICITY OF THE MATERIALS IS USED TO FINISH IT OFF.

1. shipping policY

HOW LONG IT WILL TAKE TO RECIVE MY ORDERS?

I do my best to ensure your order arrives in a timely manner. All order's shipping time is based on the type of the mediums + shipping address. 

For Domestic shipping within United States

OPEN-EDITION PRINTSLIMITIED-EDITION PRINTS
2-3 weeks2 - 3 weeks
                                                                                              ORIGINAL ARTWORKS                                                                                      
2-3 WEEKS

For International shipping:

Anticipate to add on extra time, additional 2-4 weeks on top of the regular time frame. Items will be shipped USPS Priority International or FedEx, per request. 

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. For International shipping there are additional charges may apply such as insurance + customs fees per country.

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WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

I will provide a no charge replacement or refund for any quality issues. I may request to have the presentation / order returned to us and would provide a return shipping label. I do not provide a refund based on customer preference. I will provide a refund or a no charge replacement for any orders damaged in shipping. To report damages or quality issues on your order,  please contact contact@zsuzsiwinn.com

CAN I CANCEL MY ORDER? 

All sales are final, no cancellation unless there is a qulity issue with the artwork or shipping damage with your order. Please contact contact@zsuzsiwinn.com as soon as possible if you need to report damages.

2. privacy POLICY

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.zsuzsiwinn.artstorefronts.com (the “Site”). We will only ever send marketing in accordance with your preferences that we have recorded for you. This privacy policy is effective from June 14, 2021. Any new changes or updates on this privacy policy, customers will be notified in advance by email.

THE DATA WE COLLECT ABOUT YOU

Idendtity Data: includes first, last name, username. Contact Data: includes billing address, delivery address, email address and telephone number. Financial Data: includes payment card details. We do not store or process your card details ourseleves, they are processed and stored via one of our contracted third party service providers. Transaction Date: includes details about payment to and from you and other details of products and services you have purchased from Zsuzsi Winn Studio. Profile Data: includes your username and password, purchases or order made by you. Usage Data: includes information about how you use this website. Marketing and Communication Data: includes your preferences in receiving marketing, promotions, product informations and news about offerings or Zsuzsi Winn Fine Artist work/event updates. Trade Discount Applicant Data: inlcudes any details provided when applying for Trade Discount.

We don't ordinarly collect any special categories of personal data: such as your ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, information about your health data.

HOW DO WE USE YOUR PERSONAL INFORMATION   

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you, Screen our orders for potential risk or fraud.  When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION   

This site is powered by third party called Art Storefronts and we share your Personal Information , as described above. You can read more about Art Storefronts policy here.  I may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Sharing with third-party, Email service provider: in order to send you marketing content and transactional emails, we share your details with our email service provider. Sharing with third-party, such as Payment provider: in order to facilitate any payments made on our site, we facilitate the sharing of your Financial Data with payment providers. Sharing wit third-party, such as Shipping provider: in order to package and mail your orders to you, it is necessary to share your information with delivery providers.

BEHAVIOURAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

COMMON LINKS INCLUDE:    

FACEBOOK 

GOOGLE 

BING 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

YOUR RIGHTS

 If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

OPTING OUT

You can ask us to stop sending you marketing messages at any time by logging into your preferences page, by following the opt-out links on any marketing message sent to you or by contacting by email here at contact@zsuzsiwinn.com.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

INTERNATIONAL TRANSFERS

Some of our external third parties are based outside the European Economic Area ( EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it in accordance with data protection laws.  Some examples of how we might do this are: The transfer of your personal data is to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, See European Commission: Adequacy of the protection of personal data in non-EU countries.For further details, see European Commission: Model contracts for the transfer of personal data to third countries. Where we use providers based in the US, the transfer of your personal data is to a provider with Privacy Shield certification.For further details, see European Commission: EU-US Privacy Shield.D

 .The transfer uses specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

 .Where we use providers based in the US, the transfer of your personal data is to a provider with Privacy Shield certification.


DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period. In some circumstances you can ask us to delete your data: see Request erasure in Your Legal Rights section below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

All sales are final, except damages due to printing production or shipping. All damaged merchandise will be replaced without any extra fees.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All of the Fine Art Photography re-produced, printed with archival ink on fine art papers and listed mediums. Made in USA.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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SAVE 20% ON YOUR FIRST ORDER!

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ARE YOU A PROFESSIONAL IN THE INDUSTRY?

I WOULD LOVE TO COLLABORATE WITH YOU AND HELP YOU TO BE SUCCESSFUL WITH YOUR UPCOMING PROJECT!

TRADE DISCOUNTS ARE ONLY AVAILABLE ON OPEN-EDITION PRINTS!

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